Ask a question about hosting, care plans, migrations or website support
Contact WP Performance Hosting if you need help choosing a plan, asking about a migration, checking support options or confirming the right hosting path for your website or online store.
Send the right enquiry from the start
Before You Contact Us
Use the right contact path so your enquiry goes to the right place
This contact page is for new sales enquiries, plan questions, migration questions, domain and DNS questions, email setup questions and general pre-purchase enquiries.
If you are already a customer and need help with your hosting, domain, email, website or care plan, please use the client portal instead of the public contact form.
Using the client portal keeps your support request linked to your account, service history and active plan, which makes it easier to track and respond properly.
What We Can Help With
Send the right enquiry before you choose a hosting or care plan
Use the contact form for pre-purchase questions, setup planning and general service enquiries. Existing customer support should go through the client portal.
Hosting plan questions
Ask which hosting path fits your website, including Managed WordPress Hosting, Managed WooCommerce Hosting, Self-Managed WordPress Hosting or cPanel Hosting.
Care plan questions
Ask whether a WordPress Care Plan or WooCommerce Care Plan is suitable for your ongoing updates, checks, maintenance and support needs.
Migration questions
Ask about moving an existing WordPress website or WooCommerce store to WP Performance Hosting and what information may be needed before migration.
Domain and DNS setup
Ask about registering a domain, using an existing domain, connecting DNS records, nameserver changes or domain-related setup requirements.
cPanel email setup
Ask about included cPanel email mailboxes, Extra Email Mailboxes, mailbox limits, email DNS records or whether Manual Email Setup may be needed.
General sales enquiries
Use the form for general questions before purchase, including service fit, onboarding, billing periods, setup requirements or next steps.
Send an enquiry
Tell us what you need help with
Use the form below for new sales enquiries, plan recommendations, migration questions, domain and DNS questions, cPanel email setup questions and general pre-purchase enquiries. Existing customers should use the client portal for support requests.
After You Contact Us
Your enquiry is routed based on what you need help with
Contact form enquiries are separated by enquiry type so sales questions, setup questions and technical questions can be handled through the correct support path.
Sales questions go to sales
Hosting plan questions, care plan questions, WooCommerce hosting questions, cPanel hosting questions and general sales enquiries are handled as sales enquiries.
Technical setup questions go to support
Migration questions, domain or DNS questions, cPanel email setup questions and hosting setup questions are handled through the technical support path.
Existing customers use the portal
If you already have an active service, use the client portal for support requests so the request can be linked to your account, services and support history.
Response Expectations
We review enquiries during business hours and route them by enquiry type
Contact form enquiries are reviewed during business hours. Sales questions, technical setup questions and existing customer support requests are handled through different support paths.
Sales enquiries
Sales enquiries cover plan choice, pricing questions, service fit, billing period questions, onboarding questions and general pre-purchase guidance.
Technical setup questions
Technical setup questions cover migrations, domain or DNS questions, cPanel email setup questions, hosting setup requirements and onboarding-related setup issues.
Existing customer support
Existing customer support requests should go through the client portal, not the public contact form, so support history, account details and active services stay connected.
Contact FAQ
Questions about contacting WP Performance Hosting
These answers explain when to use the public contact form, when to use the client portal, and how enquiries are routed.
What should I use the contact form for?
Use the contact form for sales enquiries, hosting plan questions, care plan questions, migration questions, domain or DNS questions, cPanel email setup questions and general pre-purchase enquiries.
Should existing customers use the contact form for support?
No. Existing customers should use the client portal for support requests so the request can be linked to the correct account, active service and support history.
Where do hosting and care plan questions go?
Sales-related enquiries are routed to the sales contact list. This includes hosting plan questions, care plan questions, WooCommerce hosting questions and general sales enquiries.
Where do technical setup questions go?
Technical setup enquiries are routed separately. Migration questions, domain or DNS questions and email setup questions are sent only to the technical support contact list.
Can I ask about moving my existing WordPress website?
Yes. Use the migration question option in the contact form if you want to ask about moving an existing WordPress website or WooCommerce store to WP Performance Hosting.
Can I ask about domain or email setup before buying?
Yes. Use the domain or DNS question option for domain-related setup questions, or the email setup question option for cPanel email mailboxes, Extra Email Mailboxes, email DNS records or Manual Email Setup questions.
Do you offer 24/7 live support?
No. Support is business-hours based, with urgent hosted-site issues monitored separately where applicable. Public contact form enquiries are reviewed during business hours.
Will I receive a reply by email?
Yes. Replies to contact form enquiries are sent by email using the contact details supplied in the form.
Need Help Choosing the Right Path?
Compare your options, then send the right enquiry
Review the available hosting plans, care plans, domain options and cPanel email setup options first, then contact us if you need help choosing the right service for your website or store.