Ongoing WooCommerce care for store checks, updates and practical support
WooCommerce Care Plans are for store owners who want ongoing help beyond hosting, including store checks, updates, troubleshooting, small support tasks and ongoing store maintenance.
WooCommerce store owners who need ongoing help
Store Maintenance and Support
Keep your WooCommerce store maintained without handling every technical task yourself
Running a WooCommerce store is different from running a standard website. Product pages, checkout flows, payment gateways, shipping settings, coupons, customer accounts and order emails all depend on WordPress, WooCommerce and your plugins working together properly.
WooCommerce Care Plans give store owners a structured way to handle ongoing maintenance, checks, updates and basic troubleshooting without turning every small issue into a separate job.
These plans are sold separately from hosting. Hosting keeps the store online at the platform level, while WooCommerce Care helps maintain the WordPress and WooCommerce layer your store depends on.
This keeps hosting, care, support and larger store work clearly separated, so you can choose the level of help that matches how important your store is to your business.
Care Plan Inclusions
Ongoing WooCommerce maintenance for the parts of your store that need regular attention
WooCommerce Care Plans are designed to reduce the risk of small maintenance issues turning into bigger store problems.
WordPress and WooCommerce updates
Keep WordPress core, WooCommerce, plugins and themes updated with a managed process instead of leaving important store updates ignored.
Backup and security checks
Regular checks help confirm backups and security monitoring are in place so store issues are easier to catch early.
Basic troubleshooting
Get help investigating common store issues such as checkout problems, plugin conflicts, broken settings or unexpected errors.
Minor product edits
Higher care tiers can include small product changes such as simple text edits, price adjustments, image swaps or basic product setting changes.
Coupon and shipping adjustments
Support can include small WooCommerce tasks such as coupon setup, shipping setting checks and minor configuration adjustments.
Support allowance on higher tiers
Growth and Priority care plans include a monthly support allowance for small store tasks, content changes and basic troubleshooting.
WooCommerce care plans
Choose the right care plan for your WooCommerce store
Start with essential store maintenance, then upgrade if you need support time for minor store tasks, troubleshooting and content changes.
Essential Store Care
For WooCommerce stores that need updates, backup checks and security checks without monthly support time.
A$99
Monthly billing
- WordPress core updates
- WooCommerce updates
- Plugin updates
- Theme updates
- Backup checks
- Security checks
- Store health checks
- No included monthly support time
- Suitable for smaller online stores
- Client portal access for account management, billing and support tickets
Most popular
Growth Store Care
For growing WooCommerce stores that need maintenance plus a small monthly support allowance.
A$179
Monthly billing
- WordPress core updates
- WooCommerce updates
- Plugin updates
- Theme updates
- Backup checks
- Security checks
- Store health checks
- Included monthly support time
- Minor product edits and small store tasks
- Client portal access for account management, billing and support tickets
Priority Store Care
For busier WooCommerce stores that need maintenance plus more support time for store tasks.
A$249
Monthly billing
- WordPress core updates
- WooCommerce updates
- Plugin updates
- Theme updates
- Backup checks
- Security checks
- Store health checks
- Higher included monthly support time
- Priority review for smaller store tasks
- Client portal access for account management, billing and support tickets
Care Plan Scope
Know what your WooCommerce Care Plan covers before you choose a plan
WooCommerce Care Plans are designed for ongoing maintenance, checks, updates and smaller store support tasks. Larger jobs, custom development and emergency work are handled separately.
Included in WooCommerce Care Plans
Your care plan covers regular WooCommerce maintenance and small store support tasks based on the plan level you choose.
- WordPress core, plugin and theme updates
- WooCommerce updates
- Backup checks
- Security checks
- Store health checks
- Basic troubleshooting
- Minor product edits on higher tiers
- Coupon and shipping adjustments on higher tiers
- Monthly support allowance on higher tiers
Not included as standard care work
Some work sits outside normal care plan coverage and may need a separate quote, support service or emergency fix service.
- New website builds or redesigns
- Custom plugin or theme development
- Large product catalogue work
- Advanced SEO work
- Malware cleanup
- Emergency fixes outside normal care scope
- Email migration
- Major store rebuilds
- Major checkout redesigns
Plan Fit
Which WooCommerce Care Plan should you choose?
Choose the plan that matches how much WooCommerce maintenance, store support and practical website help you want handled each month.
Choose Essential Store Care if
You want the basics covered: WordPress updates, WooCommerce updates, plugin and theme updates, backup checks, security checks and store health checks, but do not need included monthly support time.
Choose Growth Store Care if
You want ongoing maintenance plus a small monthly support allowance for common store tasks such as minor product edits, coupon setup, small content changes and basic troubleshooting.
Choose Priority Store Care if
Your store is busier and you want more included support time for small WooCommerce tasks, product updates, content changes, troubleshooting and store adjustments.
Hosting and Care Plans
WooCommerce Hosting and WooCommerce Care Plans work together, but they are not the same service
Hosting covers the platform your online store runs on. Care Plans cover ongoing WordPress, WooCommerce and smaller store maintenance tasks after the site is live.
WooCommerce Hosting covers
Your hosting plan provides the infrastructure and platform layer your store needs to stay online, secure and ready to sell.
- Managed WooCommerce hosting
- Hosting account setup
- SSL certificate support
- Backup support based on hosting plan
- Security monitoring
- Performance-focused hosting environment
- cPanel email mailboxes based on plan allowance
- Server-level hosting resources
WooCommerce Care Plans cover
Your care plan helps maintain the WordPress and WooCommerce layer of your store after setup, based on the plan level you choose.
- WordPress updates
- WooCommerce updates
- Plugin and theme updates
- Backup checks
- Security checks
- Store health checks
- Basic troubleshooting
- Minor store tasks on higher tiers
- Monthly support allowance on higher tiers
Support Allowance
Support allowance gives growing stores help with smaller WooCommerce tasks
Growth and Priority Store Care include monthly support time for small store tasks, basic troubleshooting and minor WooCommerce adjustments. Larger work is quoted separately before it begins.
Used for smaller store tasks
Support allowance can be used for minor product edits, coupon setup, basic troubleshooting, small content changes, image swaps and simple WooCommerce setting adjustments.
Monthly allowance, not unlimited support
Included support time is based on your care plan level. It is intended for smaller tasks and does not create unlimited store management, product management or development coverage.
Larger work is quoted separately
Large catalogue updates, store redesigns, custom development, advanced troubleshooting, malware cleanup and emergency work may require a separate quote.
WooCommerce care plan FAQ
Questions about WooCommerce Care Plans
These answers explain what WooCommerce Care Plans include, how support allowance works, and how care plans relate to hosting.
Do I need WooCommerce Hosting to buy a WooCommerce Care Plan?
WooCommerce Care Plans are primarily designed for stores hosted with WP Performance Hosting. This helps us support the store properly because the hosting, backups, security monitoring and maintenance process can be managed together. If your store is hosted elsewhere, care plan suitability may need to be reviewed first.
Are plugin and theme updates included?
Yes. WooCommerce Care Plans include WordPress core, plugin and theme updates. Updates are handled as part of the care plan process, with checks to reduce the risk of avoidable store issues.
Does Essential Store Care include support time?
No. Essential Store Care includes updates, backup checks and security checks, but it does not include a monthly support allowance. Choose Growth Store Care or Priority Store Care if you want included support time for smaller store tasks.
What can support allowance be used for?
Support allowance can be used for smaller WooCommerce tasks such as minor product edits, coupon setup, small content changes, simple setting adjustments and basic troubleshooting.
Does unused support allowance roll over?
No. Unused support allowance does not roll over unless agreed in writing. It is a monthly allowance for smaller support tasks within the active care plan period.
Are larger WooCommerce jobs included?
No. Larger jobs such as redesigns, custom development, large product catalogue work, malware cleanup, advanced troubleshooting and major checkout changes are quoted separately before work begins.
Can I have WooCommerce Hosting without a care plan?
Yes. WooCommerce Hosting can be purchased without a care plan. However, WooCommerce Care is strongly recommended for stores that rely on WooCommerce for regular sales, because active stores need ongoing updates, checks and maintenance.
Can I upgrade my WooCommerce Care Plan later?
Yes. You can start with the care plan that matches your current store needs and upgrade later if your store needs more included support time or a higher level of ongoing maintenance.
Ready to Keep Your Store Maintained?
Choose WooCommerce Care built for active online stores
Start with the care plan that matches your store today, then upgrade as your products, orders, maintenance and support needs grow.