Privacy Policy
This Privacy Policy explains how WP Performance Hosting collects, uses, stores and protects information when you use our website, hosting services, care plans, client portal, support services or contact forms.
Review how we manage privacy
Privacy Scope
What this Privacy Policy covers
This Privacy Policy applies to personal information collected through the WP Performance Hosting website, customer accounts, checkout process, onboarding forms, contact forms, service communications, support requests and related hosting services.
It applies to customers, prospective customers, website visitors, authorised account users, billing contacts, technical contacts and other people who interact with WP Performance Hosting.
This policy covers how we collect, use, store, disclose and protect personal information. It also explains how customers may contact us about privacy-related questions.
This policy does not replace any separate privacy obligations a customer may have for their own website, store, customers, visitors, users, subscribers or business records.
Information We Collect
Personal information we may collect
We may collect personal information that customers, prospective customers or authorised users provide when using our website, placing an order, creating an account, completing onboarding, contacting us or requesting support.
This may include names, business names, email addresses, phone numbers, billing details, business contact details, website URLs, domain names, account usernames, service preferences, enquiry details and support request information.
For onboarding, migration or setup purposes, we may collect technical information needed to provide the service, such as domain details, DNS details, website access details, temporary administrator account details, hosting information and related setup instructions.
For billing and account management, we may collect order details, subscription details, invoice details, payment status, transaction references and records of service changes, cancellations or renewals.
We may also collect information contained in emails, contact form submissions, client portal messages, support requests, chat conversations, onboarding forms and other communications with WP Performance Hosting.
Technical Data
Website, technical and usage information
When people visit our website or use our services, we may collect technical and usage information needed to operate, secure, monitor and improve our website, hosting environment and customer services.
This may include IP addresses, browser type, device information, operating system, pages visited, referring pages, timestamps, approximate location, form activity, login activity, error logs, security logs and other technical records.
We may collect this information through website logs, hosting logs, analytics tools, security tools, performance monitoring, cookies, similar technologies and service-related systems.
This information helps us maintain website functionality, detect abuse, investigate security issues, prevent fraud, troubleshoot service problems, understand website performance and improve customer experience.
Some technical information may be collected automatically when a visitor uses the website, submits a form, logs into an account, accesses the client portal or interacts with hosted services.
Use of Information
How we use personal information
We use personal information to provide, manage, maintain and improve WP Performance Hosting services.
This may include creating customer accounts, processing orders, managing subscriptions, issuing invoices, arranging onboarding, setting up hosting services, handling domain-related requests, configuring email services and delivering support.
We may also use personal information to communicate with customers, respond to enquiries, send service notices, provide billing updates, manage cancellations, investigate technical issues and confirm account or service details.
Personal information may be used to protect our services, detect abuse, prevent fraud, investigate security issues, enforce our policies, comply with legal obligations and protect the rights, safety and security of WP Performance Hosting, customers and third parties.
We may use limited website and usage information to understand how visitors use our website, improve page content, improve service information, monitor performance and make the website easier to use.
Information Sharing
When we may share personal information
We may share personal information with trusted service providers, contractors, payment processors, hosting-related providers, email service providers, domain-related providers, software platforms and professional advisers where reasonably needed to provide, manage, secure or improve our services.
This may include sharing information needed to process payments, manage orders, provide hosting, configure email services, arrange domain-related requests, deliver support, maintain records, investigate issues or operate our website and business systems.
We may also disclose personal information where required or permitted by law, court order, regulator request, legal process, fraud prevention, debt recovery, security investigation or policy enforcement.
If a customer provides access details, technical records or website information for setup, migration, troubleshooting or support, we may share that information only where reasonably needed to complete the requested service or protect the service environment.
We do not sell personal information. We do not share customer information with unrelated third parties for their own independent marketing purposes.
Payment Data
Payment, billing and order information
When customers place an order, renew a service, purchase an add-on or pay an invoice, payment and billing information may be collected and processed through our website, payment providers, accounting systems or related business tools.
This may include customer name, business name, billing address, email address, order details, subscription details, invoice details, payment status, transaction references, currency, tax information and records of refunds, cancellations or failed payments.
We do not intentionally store full credit card numbers or full payment card details on our website where payment processing is handled by a third-party payment provider.
Payment providers may collect and process payment information according to their own privacy policies, security standards and legal obligations.
We may retain billing and transaction records where reasonably needed for accounting, tax, dispute management, fraud prevention, service history, compliance and legal recordkeeping.
Cookies and Tools
Cookies, analytics and website tools
Our website may use cookies, pixels, analytics tools, security tools, performance tools and similar technologies to operate the website, remember preferences, understand visitor behaviour, improve content and protect the website from abuse.
Cookies are small files or records that may be stored on a visitor’s device when they use a website. Some cookies are needed for basic website functionality, while others may support analytics, security, performance, forms, account access or user experience.
Analytics and website tools may collect information such as pages visited, time on page, referring websites, device type, browser type, approximate location, clicks, form interactions and technical usage data.
Visitors may be able to block, delete or manage cookies through their browser settings. Some website features may not work properly if cookies or similar technologies are disabled.
Where required, we may provide cookie notices, consent options or additional information about website tracking tools used on our website.
Anti-spam and security checks
We may use website security, anti-spam and fraud-prevention tools to help protect our website, forms, accounts and services from abuse, automated submissions, malicious activity and unauthorised access attempts.
Where these tools are enabled, they may process technical information about a visitor’s browser, device and interaction with our website to help determine whether a form submission or interaction appears legitimate.
These tools are used for website security and fraud-prevention purposes, not for advertising or marketing profiling.
Hosted Website Data
Customer website data and hosted content
Customers are responsible for the personal information, customer records, order details, form submissions, user accounts, subscriber lists, comments, uploaded files and other data collected, stored or processed through their own websites or WooCommerce stores.
WP Performance Hosting provides hosting and related services, but customers remain responsible for ensuring that their own website, store, privacy notices, consent processes, data handling practices and legal obligations are appropriate for their business.
Where we access customer website data during setup, migration, troubleshooting, support, backup review or service management, we use that access only as reasonably needed to provide the requested service, protect the hosting environment or meet legal obligations.
Customers should avoid sending unnecessary sensitive information through public contact forms, onboarding forms, support requests or email unless it is required for the service being requested.
Customers are responsible for maintaining their own independent records, exports and backups of business-critical website and store data.
Security and Storage
How we protect and store personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures may include access controls, password protection, account permissions, secure forms, encrypted connections, hosting security tools, monitoring, backups, logging, administrative safeguards and service provider security controls.
No website, hosting system, email system, payment system or online service can be guaranteed to be completely secure. Customers should use strong passwords, protect account access and avoid sending unnecessary sensitive information through insecure channels.
Personal information may be stored in website systems, customer account systems, order records, support systems, onboarding forms, email systems, accounting tools, hosting-related systems and trusted third-party service platforms.
We retain personal information only for as long as reasonably needed for service delivery, account management, support, billing, legal compliance, recordkeeping, dispute management, fraud prevention and business operations.
Privacy Requests
Access, correction and privacy questions
Customers and other individuals may contact WP Performance Hosting to ask privacy-related questions or request access to personal information we hold about them.
Where reasonably required or permitted by law, individuals may ask us to correct inaccurate personal information, update account details or review information connected to an enquiry, order, onboarding form, support request or customer account.
Before responding to a privacy request, we may need to verify the identity of the person making the request and confirm that they are authorised to access the relevant information.
We may refuse or limit access where permitted by law, including where a request is unreasonable, unlawful, affects another person’s privacy, relates to confidential business information or creates security risk.
Privacy questions, correction requests and access requests should be submitted through the appropriate customer communication channel where possible. Existing customers should use the client portal, while general privacy enquiries may be submitted through the public contact form.
Policy Updates
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, technology, legal obligations, service providers or privacy practices.
The current version of this Privacy Policy will be published on the WP Performance Hosting website. Continued use of our website or services after this policy is updated means the customer accepts the updated policy.
Customers should review this Privacy Policy periodically and ensure that their own website privacy notices, data handling practices and compliance processes remain suitable for their business.