Answers to common questions about hosting, care plans and support
Find clear answers about WordPress hosting, WooCommerce hosting, cPanel hosting, care plans, migrations, email, billing and support before choosing a plan.
Quick answers before you contact us
Hosting plans FAQ
Questions about WordPress hosting plans
These answers explain what WordPress hosting includes, how hosting differs from care plans, and when to choose a standard WordPress hosting plan.
What is included with WordPress hosting?
WordPress hosting includes the hosting environment your website runs on, SSL, daily hosting backups, security monitoring, performance tools, plan-based resources and hosting-related support.
Does WordPress hosting include updates?
No. WordPress core, plugin and theme updates are not included in standard hosting plans. Updates are handled through WordPress Care Plans or WooCommerce Care Plans where applicable.
Can I buy hosting without a care plan?
Yes. Hosting can be purchased without a care plan. However, a care plan is recommended for business websites that need regular updates, backup checks, security checks, troubleshooting or smaller website tasks handled for them.
Which WordPress hosting plan should I choose?
Choose the plan that matches your website size, traffic, email needs and expected growth. Smaller business websites can usually start with a lower plan, while growing or more important websites may need higher resources and support options.
Is SSL included with hosting?
Yes. SSL is included with hosting plans to help protect website traffic and support a more trusted browsing experience for visitors.
Are daily backups included?
Yes. Daily hosting backups are included. Customers should still keep their own independent backups of important website files, databases, email, content and business records.
Can I upgrade my hosting plan later?
Yes. Hosting plans can be reviewed and upgraded as your website grows, traffic increases, email needs change or additional resources are required.
WooCommerce hosting FAQ
Questions about WooCommerce hosting
These answers explain how WooCommerce hosting differs from standard WordPress hosting and what store owners should understand before choosing a plan.
What is WooCommerce hosting?
WooCommerce hosting is hosting built for WordPress online stores using WooCommerce. It supports store browsing, product pages, cart, checkout, customer accounts, backups, security monitoring and performance needs.
Do I need WooCommerce hosting if I run an online store?
If your website sells products, takes payments or uses WooCommerce checkout, WooCommerce hosting is usually the better fit than standard WordPress hosting because store activity creates different performance and reliability needs.
Does WooCommerce hosting include store management?
No. WooCommerce hosting provides the hosting environment for the store. Product edits, coupon setup, shipping changes, checkout configuration and smaller store tasks are handled through WooCommerce Care Plans where applicable.
Are WooCommerce updates included with hosting?
No. WooCommerce plugin, extension, theme and WordPress updates are not included in standard WooCommerce hosting. Updates are handled through WooCommerce Care Plans where applicable.
Can I migrate an existing WooCommerce store?
Yes. Existing WooCommerce stores can be discussed before purchase. Migration suitability depends on the current store, hosting setup, plugins, size, database condition and any existing technical issues.
Is free WooCommerce migration included?
Free WooCommerce migration may be included with eligible yearly WooCommerce hosting plans. Monthly hosting plans do not include free migration unless separately agreed.
Can I upgrade from WordPress hosting to WooCommerce hosting later?
Yes. If a standard WordPress website later becomes an online store, the hosting plan can be reviewed and moved to a more suitable WooCommerce hosting plan where needed.
Care plans FAQ
Questions about WordPress and WooCommerce care plans
These answers explain what care plans are for, how they differ from hosting, and when a business website should consider ongoing maintenance support.
What is a WordPress Care Plan?
A WordPress Care Plan is an ongoing maintenance service for WordPress websites. Depending on the plan, it may include WordPress updates, plugin and theme updates, backup checks, security checks, basic troubleshooting and a support allowance.
What is a WooCommerce Care Plan?
A WooCommerce Care Plan is an ongoing maintenance service for WooCommerce stores. Depending on the plan, it may include updates, checks, basic troubleshooting and support for smaller store-related tasks.
Do I need a care plan if I already have hosting?
Hosting keeps the website hosted and supported at the platform level. A care plan helps maintain the WordPress or WooCommerce website layer after the site is live. Business websites should consider a care plan if they need regular updates, checks or smaller support tasks handled for them.
Are content edits included in care plans?
Minor content edits may be included on higher-tier care plans where a support allowance is included. Larger content updates, redesigns, custom development and major layout changes are quoted separately.
Does unused support allowance roll over?
No. Unused support allowance does not roll over unless agreed in writing. It is a monthly allowance for smaller tasks within the active care plan period.
Can I upgrade my care plan later?
Yes. You can start with the care plan that matches your current website needs and upgrade later if your website needs more included support time, more maintenance coverage or a higher level of service.
Can I cancel a care plan?
Yes. Care plans can be cancelled, with service usually continuing until the end of the paid billing period. Cancellation stops future renewals but does not automatically create a refund for the unused part of the current billing period.
Domains and email FAQ
Questions about domains, DNS and email
These answers explain how domains, DNS, mailbox options, extra mailboxes and manual email setup work with WP Performance Hosting.
Can I use a domain I already own?
Yes. You can use an existing domain with your hosting plan. The domain can usually stay with your current registrar and be connected to hosting using the required DNS records.
Is a free domain included?
Selected annual hosting plans may include a standard .com or .net domain while the customer remains on an eligible yearly hosting plan. Monthly plans do not include a free domain.
Are .com.au, .au, .ca or .co.uk domains included?
No. Country-specific domains such as .com.au, .au, .ca and .co.uk are handled as paid or quoted domain services because pricing, eligibility rules and renewal costs can vary.
Can I register or transfer a domain directly through checkout?
Domain registration and transfer options are handled through the WP Performance Hosting client portal and ordering process where available. Some domain types, eligibility-based domains or complex transfers may still require manual review or a separate quote.
Are email mailboxes included?
Email mailbox allowances depend on the selected hosting plan. Plans that include email use cPanel email mailboxes, with extra mailboxes available where the plan allows it.
Is email migration included?
No. Email migration is not included by default. Customers are responsible for moving existing email history unless a separate migration service is separately agreed.
Does manual email setup include phone or app setup?
No. Manual email setup covers mailbox and DNS setup only. Device and app setup for Outlook, Apple Mail, Gmail app, phones and similar clients is handled through self-service guides unless separately agreed.
Can I add extra email mailboxes?
Extra Email Mailboxes can be added where the hosting plan includes email and additional mailbox capacity is needed. Manual Email Setup may also be available for hands-on mailbox and hosting-side DNS setup.
Billing and refunds FAQ
Questions about billing, cancellations and refunds
These answers explain monthly and yearly billing, cancellations, domain fees, refunds and what happens when a service is cancelled.
Can I pay monthly or yearly?
Yes. Hosting plans and care plans are available with monthly and yearly billing options. Yearly pricing is usually discounted compared with paying monthly.
Do yearly plans include a discount?
Yes. Yearly hosting and care plan pricing is generally based on the equivalent of ten months of service, giving two months free compared with monthly billing.
Can I cancel my hosting plan?
Yes. Hosting plans can be cancelled. The service usually continues until the end of the paid billing period, and cancellation stops future renewals.
Can I cancel a care plan?
Yes. Care plans can be cancelled. The service usually continues until the end of the paid billing period, and cancellation stops future renewals.
Do I get a refund if I cancel early?
Cancelling a service does not automatically create a refund for the unused part of the current billing period. Refund eligibility is handled under the Refund Policy.
Are domain fees refundable?
No. Domain registration, renewal and transfer fees are non-refundable once submitted or processed because domain services involve third-party registry and registrar costs.
What happens if my payment fails?
If a recurring payment fails, service access may be restricted, suspended or cancelled if payment is not resolved. Customers are responsible for keeping payment details current.
Are prices the same in every currency?
No. Multi-currency pricing may use fixed prices for each supported currency and may not match live exchange rates.
Support and service scope FAQ
Questions about support, service limits and what is included
These answers explain how support works, what standard hosting support covers, and which tasks need a care plan or separate quote.
What does hosting support include?
Hosting support covers hosting-related issues, setup guidance, hosting access, SSL, backups, basic hosting troubleshooting, plan guidance and service-related questions.
Does hosting support include unlimited WordPress help?
No. Hosting support does not include unlimited WordPress work, custom development, design changes, content edits, plugin troubleshooting or ongoing website management.
Do you offer 24/7 live support?
No. Support is business-hours based, with urgent hosted-site issues monitored separately where applicable. Full 24/7 live support is not offered unless a separate written agreement states otherwise.
Where should existing customers request support?
Existing customers should use the client portal for support requests so the request can be linked to the correct account, active service and support history.
Can I use the public contact form for support?
The public contact form is intended for new enquiries and pre-purchase questions. Existing support requests should be submitted through the client portal.
Do you fix websites not hosted with WP Performance Hosting?
Emergency fixes and troubleshooting services are intended only for websites hosted with WP Performance Hosting unless separately agreed. External-site support is not included by default.
What happens if a task is outside my plan?
Tasks outside the active service scope may be quoted separately, billed at the applicable support rate, deferred, declined or directed to a more suitable plan or service.
Do you offer website builds or redesigns?
New website builds and redesigns are not included by default. The service focus is managed WordPress hosting, WooCommerce hosting, care plans, domains, email options and defined support services.
Still have questions?
Compare plans or contact us before choosing your setup
Review pricing, features and service inclusions first, then contact us if you need help choosing the right WordPress hosting, WooCommerce hosting or care plan.