Hosting features and support inclusions for WordPress websites
See what is included with WP Performance Hosting, how hosting support works, and when care plans are the better fit for ongoing WordPress or WooCommerce website support.
Features, support and care plan boundaries
Core Hosting Features
Hosting features built for WordPress websites, stores and business sites
WP Performance Hosting includes the core hosting features most business websites need to stay online, protected, backed up and easier to manage.
WordPress-focused hosting
Hosting plans are built around WordPress websites, WooCommerce stores or cPanel hosting needs, depending on the service you choose.
SSL included
SSL is included to help protect website traffic and support a more trusted browsing experience for visitors and customers.
Backup support
Hosting backups provide a safer recovery path if something goes wrong with the hosted website, store or hosting environment.
Security monitoring
Security monitoring helps watch for hosting-level risks and suspicious issues that could affect website reliability.
Performance-focused setup
Hosting is configured with performance in mind, helping provide a stronger foundation for WordPress websites and WooCommerce stores.
Plan-based resources
Storage, email mailboxes, databases, addon domains and advanced features vary by plan, so customers can start smaller and upgrade as needed.
Security and Backups
Security monitoring and backup support help protect your hosted website
Hosting includes important protection and recovery features, but WordPress maintenance, hands-on cleanup work, restore investigation and website-level troubleshooting may sit outside standard hosting support.
Hosting backups
Hosting backups provide a recovery path if a hosted website needs to be restored after a hosting issue, website issue or configuration problem.
Security monitoring
Security monitoring helps identify suspicious activity and hosting-level risks that could affect website reliability, visitor trust or account safety.
Recovery pathway
Backups give your website a safer recovery path, but restores, troubleshooting and cleanup may depend on the active hosting plan, care plan or quoted support scope.
Performance and Delivery
Performance-focused hosting gives your website a stronger foundation
Performance-focused hosting helps support faster page delivery, better reliability and a smoother experience for business websites, WordPress sites and WooCommerce stores.
Performance-focused setup
Hosting is configured to support reliable browsing, content delivery and website operation, giving your site a better technical foundation.
WordPress-ready environment
Managed WordPress and Self-Managed WordPress plans are built around WordPress hosting needs rather than generic shared hosting only.
WooCommerce-aware hosting
WooCommerce stores need reliable hosting for browsing, cart, checkout, customer accounts and order activity, especially as products and orders grow.
Website Management Tools
Tools that help manage hosting, support and account access
Hosting includes access to practical account and hosting tools that help with setup, support, billing, service access and technical management, depending on the selected plan.
Client portal access
The client portal is used for account management, invoices, services, support tickets and order details.
Plan-based hosting tools
Hosting tools vary by service type. Managed plans may use restricted access, while cPanel Hosting includes broader access to hosting controls.
Email and database access
Plans can include email mailboxes, databases and related hosting tools based on the selected hosting tier and service type.
Hosting logs and statistics
Where available, logs and hosting statistics can help review hosting-related activity, errors, access patterns and resource use.
Technical access where appropriate
Some technical access may be restricted, managed by WP Performance Hosting, or available only on suitable plans to protect stability and security.
Plan upgrade pathway
As a website grows, hosting plans can be reviewed and upgraded to better match traffic, storage, email and support needs.
Domains and Email
Domain and email options can be handled alongside your hosting
Hosting plans can work with existing domains, eligible included domains on selected annual plans, cPanel email mailboxes and extra mailbox add-ons depending on the hosting service and plan you choose.
Existing domains
You can use an existing domain with your hosting plan by connecting the required DNS records or updating nameservers where appropriate.
Eligible included domains
Selected annual WordPress and WooCommerce hosting plans may include an eligible .com or .net domain while the annual hosting plan remains active.
cPanel email mailboxes
Hosting plans can include cPanel email mailboxes based on the selected plan allowance, giving customers domain-based email without needing a separate email platform.
Extra Email Mailbox
Extra Email Mailboxes can be added when your plan includes email but your team needs additional mailbox capacity beyond the included allowance.
Manual email setup
Manual setup help may be available for customers who need assistance configuring email on a device, mailbox or hosting account.
DNS setup guidance
Domain records, DNS changes, email records and domain-related setup can be guided through support or handled as a separate setup service where needed.
Hosting Support
Hosting support covers the platform, setup guidance and hosting-related issues
Hosting support is focused on keeping the hosting service working properly, helping with setup questions, and guiding customers through hosting-related issues.
Plan guidance
Get help choosing the hosting plan that best matches your website type, size, traffic, email needs and expected growth.
Hosting setup questions
Support can help with hosting setup questions, onboarding requirements and the steps needed to prepare your website for hosting.
Migration questions
Ask about moving an existing WordPress website, WooCommerce store or website hosting service to a suitable WP Performance Hosting plan.
Domain and DNS guidance
Hosting support can guide customers through connecting an existing domain, understanding DNS records and preparing domain setup details.
Email setup guidance
Support can explain included cPanel email mailboxes, Extra Email Mailbox add-ons and when manual email setup assistance may be needed.
Hosting issue triage
Hosting-related issues can be reviewed to identify whether the problem is with the hosting layer, domain setup, email setup or the WordPress website itself.
Support Boundaries
Hosting support does not include unlimited website work
Managed hosting keeps the hosting environment supported, but it does not include every WordPress, WooCommerce, design, content, email, development or third-party service task.
WordPress updates
WordPress core, plugin and theme updates are not included as standard hosting support. They are handled through WordPress Care Plans where applicable.
Content and design changes
Page edits, image swaps, layout changes, design changes and ongoing content updates are not included with standard hosting support.
WooCommerce store tasks
Product edits, coupon setup, shipping adjustments, checkout configuration and store management tasks are handled through WooCommerce Care Plans where applicable.
Custom development
Custom plugin work, theme development, advanced code changes and custom integrations are outside standard hosting support and require a separate quote.
Email migration and device setup
Email migration, inbox clean-up, historical mail transfer and device setup for Outlook, Apple Mail, phones or similar apps are not included by default.
Emergency and one-off fixes
Urgent troubleshooting, hacked-site repair, broken-site fixes and one-off website support may require a care plan, separate add-on or quoted support task.
Hosting Support vs Care Plans
Hosting support and care plan support cover different parts of your website
Hosting support focuses on the hosting platform, account setup and service layer. Care plans focus on ongoing WordPress or WooCommerce maintenance, updates, checks and smaller website tasks.
Hosting support covers
Hosting support is focused on the infrastructure, account setup and hosting-related service layer.
- Hosting plan guidance
- Hosting setup questions
- Migration questions
- Domain and DNS guidance
- Email setup guidance
- Hosting issue triage
- SSL, backup and platform questions
- Plan upgrade guidance
Care plan support covers
Care plan support is focused on maintaining the WordPress or WooCommerce website layer after the site is hosted.
- WordPress core updates
- Plugin and theme updates
- Backup checks
- Security checks
- Basic troubleshooting
- Minor content edits on higher tiers
- WooCommerce task support on store care plans
- Monthly support allowance on higher tiers
Features and support FAQ
Questions about hosting features and support inclusions
These answers explain what is included with WP Performance Hosting, what support covers, and when a care plan is the better fit.
What features are included with WP Performance Hosting?
WP Performance Hosting includes WordPress, WooCommerce and cPanel hosting options with SSL, hosting backup support, security monitoring, performance-focused hosting, plan-based resources and access to practical hosting management tools.
Are hosting backups included?
Hosting backup support is included. Backup availability, restore handling, restore investigation and WordPress-level troubleshooting may depend on the active hosting plan, care plan or quoted support scope.
Does hosting include WordPress updates?
No. WordPress core, plugin and theme updates are not included as standard hosting support. They are handled through WordPress Care Plans or WooCommerce Care Plans where applicable.
What does hosting support include?
Hosting support includes plan guidance, hosting setup questions, migration questions, domain and DNS guidance, email setup guidance and hosting-related issue triage.
Does hosting support include website content changes?
No. Content edits, image swaps, page layout changes, design changes and smaller website tasks are not included with standard hosting support. These may be handled through care plans where applicable.
Are domain and email features included?
Hosting plans can include cPanel email mailbox allowances and can work with existing domains. Eligible annual WordPress and WooCommerce hosting plans may include a standard .com or .net domain while the annual hosting plan remains active. Extra Email Mailbox add-ons, manual setup and some domain services may be paid add-ons or quoted separately.
What is the difference between hosting support and care plan support?
Hosting support focuses on the hosting platform, setup path and hosting-related issues. Care plan support focuses on ongoing WordPress or WooCommerce maintenance, updates, checks, troubleshooting and smaller website tasks.
Can I buy hosting without a care plan?
Yes. Hosting can be purchased without a care plan. However, business websites should consider a care plan if they need regular WordPress updates, checks, maintenance or smaller support tasks handled for them.
Ready to Choose the Right Setup?
Compare hosting plans with a clearer view of what is included
Review the available hosting and care plan options, then choose the setup that matches your website, support needs and expected growth.